TERMS AND CONDITIONS FOR CLASSES & PT
a. Cancellation Personal Training and classes - You are required to give 24 hours notice to cancel any class. If you cancel within 24 hours you will not be refunded.
b. Bookings start and finish strictly on time. If you are running late your dedicated trainer is not required to extend finish times to accommodate lateness.
c. Our Personal Trainers are either employed or contracted to work exclusively at Susi Active. Any sessions conducted outside the premises should be paid directly to Susi Active with all membership terms and conditions applicable.
d. Our Personal Trainers are internally graded based on their experience and qualifications. Prices may vary due to this reason.
e. If your Personal Trainer is on leave, no longer employed, or they are unavailable for any reason, you acknowledge that we may allocate another Personal Trainer to take over your sessions.
f. All bookings for classes will be booked through our app and all personal training sessions will be booked with your dedicated trainer.
g. All personal training sessions must be paid for 6 weeks upfront or fortnightly membership If you are select a 2 person a week membership and someone cancels you will not be refunded. Once you pay for a 6 week package and your sessions are booked in you will not be refunded for any missed sessions.
h. If you are booked in for a class we require more than 2 people to be able to hold the class.
i. Our 6 week memberships are non-refundable. If you need to cancel a session you will have 24 hours to rebook within that week. If you cancel within 24 hours you can not rebook that session.
j. If you sign up to an upfront membership you are agreeing that you will not be refunded for any missed classes or pt sessions.
k. If you sign up to a fortnightly membership or a no contact membership you are agreeing that if you can not make a session you will not be refunded. Once signed up to a payment plan if you can not make the amount of sessions the price does not change.
l. You are agreeing that if you sign up to a contract and you need to cancel that you will be required to pay out the rest of the contract.
j. When signing up to an online pt membership you are agreeing that once paid you will not be refunded for the amount.